{"id":5539,"date":"2025-01-14T08:18:59","date_gmt":"2025-01-14T08:18:59","guid":{"rendered":"https:\/\/www.lakeslodges.com\/lakes\/?page_id=5539"},"modified":"2026-01-14T10:02:18","modified_gmt":"2026-01-14T10:02:18","slug":"lakes-lodges-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.lakeslodges.com\/lakes\/home-2-2\/lakes-lodges-frequently-asked-questions\/","title":{"rendered":"lakes lodges frequently asked questions"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][info_banner_vc text_padding=”0px 10px 0px 10px” google_fonts=”font_family:Abril%20Fatface%3Aregular|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1716230348781{margin-bottom: 20px !important;padding-top: 155px !important;padding-bottom: 155px !important;background-image: url(https:\/\/www.lakeslodges.com\/lakes\/wp-content\/uploads\/2024\/04\/Dove-Croft-Lodge.jpg?id=5016) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” alt=”Hawkshead Village” pic_size=”100%”]<\/p>\n

FREQUENTLY ASKED QUESTIONS<\/span><\/h1>\n

BELOW YOU’LL FIND ANSWERS TO THE QUESTIONS WE GET ASKED THE MOST ABOUT<\/span><\/h2>\n

[\/info_banner_vc][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Want to know more about lakes lodges?<\/h1>\n

Check out our friendly frequently asked questions for details on amenities, policies, and how to contact us easily.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1716229393455{margin-top: 20px !important;}”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Contacting Us<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”How do I contact you?”]Our Reception is open every day during office hours and our telephone number to call is 015394 36544. If you would like to email us, our address is: info@lakeslodges.com<\/a><\/span><\/p>\n

Lakes Lodges<\/p>\n

The Croft<\/p>\n

North Lonsdale Road<\/p>\n

Hawkshead<\/p>\n

Cumbria<\/p>\n

LA22 0QS[\/vc_toggle][vc_toggle title=”Where are Lakes Lodges located?”]We are based in Hawkshead, just 4 miles from Ambleside, in the heart of the English Lake District. We have 2 locations both within \u00bd mile from the picturesque village centre, with Lakeland pubs, tearooms and local shops.<\/p>\n

The Croft is our village location 1-2 minutes walk from the centre and Esthwaite View is our Lake View site with fantastic countryside and lake views, 10-15 minutes walk to the village centre.<\/p>\n

All of the lodges which have \u2018Croft\u2019 in the name e.g. Ash Croft, are located at The Croft site and all of the lodges which don\u2019t have Croft in the name e.g. Mistletoe, are at Esthwaite View.[\/vc_toggle][vc_column_text]<\/p>\n

Booking Queries<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”Can I bring my dog?”]We have certain lodges that welcome dogs. Some lodges accept one dog, and some two dogs, maximum. Details of our dog-friendly lodges can be seen on our website, or please call for more information. Please kindly note that there is a \u00a340 charge per dog, per stay. None of our properties accepts cats or other animals.<\/p>\n

Dog owners are asked to keep their dogs on a lead at all times and clean up after them. For the comfort of future guests and at the request of the lodge owners they are not allowed in any bedroom or on furniture, or to be left unattended at the property.[\/vc_toggle][vc_toggle title=”How do I make a reservation?”]Bookings can be made online through the webpage of the lodge you wish to book. A deposit is required to confirm a reservation with the full balance due in full 6 weeks before the arrival date. Alternatively you can call our friendly Lakes Lodges team on 015394 36544 if we can help at all.[\/vc_toggle][vc_toggle title=”What deposit is required?”]We kindly request a 30% non-refundable deposit of the total cost, to secure your booking. If the arrival date is 6 weeks or less, the balance will be payable in full, upon booking. On receipt of your deposit, we will email your receipt and confirmation of booking. If you prefer, we can post this to you instead, on request.[\/vc_toggle][vc_toggle title=”When is the final balance required?”]The final balance for your reservation is due 6 weeks before your arrival date. Once received we will send your receipt and \u2018Welcome Details\u2019 with arrival information to you.[\/vc_toggle][vc_toggle title=”Do you offer short breaks?” css=””]Our short breaks, when available, are Friday to Monday (3 nights) and Monday to Friday (4 nights). These are offered in all our Friday or Monday \u2018Arrival Day\u2019 lodges. Short break prices and availability can be found online at Book a Lodge<\/a> or our team are on hand at 015394 36544 or info@lakeslodges.com.<\/a><\/span><\/p>\n

In low season or for late availability we may be able to offer short breaks to arrive on other days, it is always best to call or email us to enquire if this is possible with your dates.[\/vc_toggle][vc_toggle title=”Does every lodge have a hot tub?”]Yes all of the lodges have it’s own hot tub. These are emptied, cleaned and hot refilled for every guest arrival and are maintained by the owners every day.[\/vc_toggle][vc_toggle title=”What happens if I need to cancel my stay?”]Our standard cancellation policy is that any monies received are non-refundable. If the arrival date is within six weeks we are unable to transfer a reservation to another date; we are also unable to refund deposit payments and balance payments made within six weeks of arrival date.<\/p>\n

However, we will always endeavour to help wherever possible, and if we are able to re-sell your booking, we will then transfer your deposit or balance payment (minus a \u00a330 admin fee), relative to the amount received for the re-sale, to another date for you. Please remember that a re-sale isn\u2019t always guaranteed and we are not always able to re-arrange reservations.<\/p>\n

We strongly advise that you take out travel insurance or a holiday cancellation policy to cover the risk of having to cancel your holiday. We do not provide this service ourselves but there are lots of competitively priced policies available.[\/vc_toggle][vc_toggle title=”Where do I find prices and availability?” css=””]You can see search for dates on the link here: Book Now<\/a><\/p>\n

For the full description of the lodges, with prices and availability. For any other information or queries our friendly team are on hand at 015394 36544 or by email at info@lakeslodges.com.[\/vc_toggle][vc_toggle title=”What payment methods do you take?” css=””]We accept payment by debit or credit card (excluding American Express) either through the website booking link,<\/a> by pay link or bank transfer which are sent out by email.[\/vc_toggle][vc_toggle title=”Can we provisionally book a holiday?”]Yes, we can provisionally hold reservations for you for between 24 to 48 hours. To arrange a provisional booking please call our office on 015394 36544 or email us at info@www.lakeslodges.com<\/a>.<\/span>[\/vc_toggle][vc_toggle title=”Which lodges would you recommend for a romantic stay or honeymoon?”]All our one-bedroom lodges are delightful for a romantic stay. They are beautifully furnished, with little extra touches and have a covered private hot tub. For an extra special stay, our deluxe one-bedroom lodges are fabulous, they are more spacious, even more, luxurious and in the most private locations with the finest views. Our honeymoon guests often return year after year for anniversaries.[\/vc_toggle][vc_toggle title=”How many lodges are there?”]We currently have 35 lodges across two locations at The Croft (25 lodges) and Esthwaite View (10 lodges), with a selection of one, two and three bedrooms on both sites.<\/p>\n

For more information see our ‘Locations’ <\/a>page.[\/vc_toggle][vc_toggle title=”Do you take group bookings?”]No. This is a quiet and peaceful location and we ask you to respect other guests wishes. For this reason, the lodges are not suitable for hen or stag parties, or other group celebrations. If you are a group, please clearly state the nature of your stay at the time of booking to confirm that this is possible. Failure to advise Lakes Lodges may result in cancellation of your booking and\/or being asked to vacate the property on arrival.[\/vc_toggle][vc_toggle title=”What are the lodge changeover days?”]Most of our lodges have a choice of either Monday or Friday for your arrival day and we can offer short stays in these lodges. We also have some lodges which are a Saturday arrival day, for 7 or 14 night stays.[\/vc_toggle][vc_toggle title=”Do you offer one night stays?”]Our minimum night stay is for 3 nights. However, we do offer one night stays in our fabulous Hawkshead Suites which are luxurious boutique accommodation for 2 guests. For more details please see our Hawkshead Suites website at www.hawksheadsuites.co.uk<\/a><\/span>.[\/vc_toggle][vc_toggle title=”Are all lodges non-smoking?”]Yes. All of our lodges are strictly no smoking, as well as e-cigarettes and alike, and includes any outside areas where smoke may travel into the property, or affect other guests on site.[\/vc_toggle][vc_toggle title=”Are the lodges suitable for less mobile or disabled guests?”]We have a one-bedroom lodge, Ivy Croft, which sleeps 2 people, with a ramp to the front door instead of steps. All other lodges have at least three or four steps to the door and then everything is on one level. The lodges are open plan in the living areas and all have a \u2018walk-in\u2019 style shower in the en-suite bathroom.[\/vc_toggle][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Arrival Information<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”Where do we collect keys?”]We are now operating contactless key collection with the keys left at the lodge for you to collect. Your confirmation email will have the full details with the key code and instructions for collection.[\/vc_toggle][vc_toggle title=”What do I need to bring with me?”]All lodges are self-catering and have fully equipped kitchens with everything you should need and a few little extras too. If you have anything in particular you require, please contact Reception before your arrival. You should only need to bring your clothes, walking boots and groceries.<\/p>\n

Towels and bed linen are all provided as well as a starter set of toilet rolls, bin liners, dishwasher tablets, washing up liquid and dishcloths.[\/vc_toggle][vc_toggle title=”What time is check-in and check-out?”]All lodges are available from 3pm on the day of arrival. Departure is 9.30am and at the latest by 10am. If your arrival time is going to be after 6pm, we kindly ask that you let us know in advance as our Reception will be closed.[\/vc_toggle][vc_toggle title=”Are beds made up and towels provided?”]Our prices include all bed linen, hand and bath towels, and tea towels in the kitchen. We also provide spa towels and robes for hot tub use during your stay and complimentary slippers in all lodges.[\/vc_toggle][vc_toggle title=”Can I place a shopping order to be delivered?”]Yes you can arrange for a shopping order to be delivered straight to your lodge and kindly ask for a time to be arranged after 3pm when you will be at the lodge to collect.[\/vc_toggle][vc_toggle title=”Do you provide cots and high chairs?”]We can supply complimentary travel cots and high chair on request. We ask that you bring your own bed linen for the travel cot.[\/vc_toggle][vc_column_text]<\/p>\n

During Your Stay<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”Is there internet access at the lodges?”]Yes, every lodge has complimentary fast Wi-Fi.[\/vc_toggle][vc_toggle title=”Is there car parking?”]Yes, each lodge has allocated parking next to the property, for two cars. If you require additional parking please contact us.[\/vc_toggle][vc_toggle title=”Is there Electric Car Charging Available?” css=””]There is electric car charging available in the main Hawkshead village car park outside Haddows gift shop. There are 2 chargers with 4 charging ports which are 7kWh at a reasonable \u00a30.40 per kWh, however you will have to additionally pay for car parking as well. You will need to have the PodPoint app downloaded to start charge and arrange payment.<\/p>\n

https:\/\/pod-point.com\/products\/driver\/app<\/a><\/p>\n

Elsewhere around the Lakes there are car charging ports at Ambleside (opposite Hayes Garden Centre) and Booths in Windermere to name just a couple.[\/vc_toggle][vc_toggle title=”What type of heating is there?”]All lodges are double glazed with full gas central heating and are very warm and comfortable. For extra cosy nights in, every lodge has a log burning stove. You will arrive at the fire laid ready to light and a basket of logs provided. Additional logs can be purchased locally. Please note that logs only are to be burnt, no solid fuel or eco logs to be used at any time.[\/vc_toggle][vc_toggle title=”What happens if I have left something behind?”]Lakes Lodges will endeavour to return all lost property on request and at your own cost, which must be paid before posting. Please note that we cannot accept any liability for any property left in a lodge.[\/vc_toggle][vc_toggle title=”Can additional guests stay?”]You are welcome to bring additional guests provided that this does not exceed the maximum occupancy of the lodge. Occupancy is two people per bedroom. Any changes must be notified and accepted by Lakes Lodges prior to your arrival for fire security and to ensure the relevant bed linen and towels are provided. Please note, for insurance purposes, all lodges have very strict limitations on the maximum number of guests and over-occupancy will result in all guests being asked to vacate the property.[\/vc_toggle][vc_toggle title=”Is there an emergency contact to call during my stay?”]We provide an emergency telephone number in the Welcome Details which we send to you, once your booking has been confirmed. There is also an emergency phone number in the in-lodge arrival pack.[\/vc_toggle][vc_toggle title=”Are there barbeques provided?”]We do not provide barbeques in any of the lodges. If you wish to bring your own, we ask that you do not use them on the wooden decking area at any time. Suitable, grassy areas surround every lodge and we can happily provide stone blocks, should these be required.[\/vc_toggle][vc_toggle title=”Do I need to clean the lodge on departure?”]We ask you to respect the lodge owners property. You should ensure that the lodge is left in the same condition as when you arrived. This includes disposing of any rubbish correctly, not leaving any washing up and reporting any damage or breakages you may have had. In extreme circumstances, a housekeeping fee will be applied.[\/vc_toggle][vc_row_inner css=”.vc_custom_1716230607179{margin-top: 40px !important;}”][vc_column_inner][vc_column_text]<\/p>\n

If you have a question that isn\u2019t answered here, please do not hesitate to call our friendly team on 015394 36544, thank you.<\/span><\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][info_banner_vc text_padding=”0px 10px 0px 10px” google_fonts=”font_family:Abril%20Fatface%3Aregular|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1716230348781{margin-bottom: 20px !important;padding-top: 155px !important;padding-bottom: 155px !important;background-image: url(https:\/\/www.lakeslodges.com\/lakes\/wp-content\/uploads\/2024\/04\/Dove-Croft-Lodge.jpg?id=5016) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” alt=”Hawkshead Village” pic_size=”100%”] FREQUENTLY ASKED QUESTIONS BELOW YOU’LL FIND ANSWERS TO THE QUESTIONS WE GET ASKED THE MOST ABOUT [\/info_banner_vc][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””] Want to know more about lakes lodges? Check out our friendly frequently asked<\/p>\n","protected":false},"author":4,"featured_media":4574,"parent":4260,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/pages\/5539"}],"collection":[{"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/comments?post=5539"}],"version-history":[{"count":0,"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/pages\/5539\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/pages\/4260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/media\/4574"}],"wp:attachment":[{"href":"https:\/\/www.lakeslodges.com\/lakes\/wp-json\/wp\/v2\/media?parent=5539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}