Our most frequently asked questions are below but if you have a question that isn’t answered here, please do not hesitate to call our friendly team on 015394 36544, thank you.
Where do we collect keys?
We are now operating contactless key collection with the keys left at the lodge for you to collect. Your confirmation email will have the full details with the key code and instructions for collection.
Can we provisionally book a holiday?
Yes, we can provisionally hold reservations for you for between 24 to 48 hours. To arrange a provisional booking please call our office on 015394 36544 or email us at firstname.lastname@example.org.
How do I contact you?
Our Reception is open every day during office hours and our telephone number to call is 015394 36544. If you would like to email us, our address is: email@example.com
How do I make a reservation?
To make your reservation please call the Lakes Lodges team on 015394 36544, it is only possible to make a booking over the telephone, or in person.
Where do I find prices and availability?
You can see search for dates on the link here: https://www.lakeslodges.com/lakes/home/book-a-lodge/ for the full description of the lodges, with weekly prices and availability. For short breaks and other information please call 015394 36544 or email our team at firstname.lastname@example.org.
What deposit is required?
We kindly request a 30% non-refundable deposit of the total cost, to secure your booking. If the arrival date is 6 weeks or less, the balance will be payable in full, upon booking. On receipt of your deposit, we will email your receipt and confirmation of booking. If you prefer, we can post this to you instead, on request.
When is the final balance required?
The final balance for your reservation is due 6 weeks before your arrival date. Once received we will send your receipt and ‘Welcome Details’ with arrival information to you.
Do you offer short breaks?
Our short breaks, when available, are Friday to Monday (3 nights) and Monday to Friday (4 nights). These are offered in all our Friday or Monday ‘Arrival Day’ lodges. For short break prices and availability please call 015394 36544 or email email@example.com
In low season or for late availability we may be able to offer short breaks to arrive on other days, it is always best to call or email us to enquire if this is possible with your dates.
What happens if I need to cancel my stay?
If your cancellation is Covid-19 related please contact our office on 01539436544 or firstname.lastname@example.org
Our standard cancellation policy is that any monies received are non-refundable. If the arrival date is within six weeks we are unable to transfer a reservation to another date; we are also unable to refund deposit payments and balance payments made within six weeks of arrival date.
However, we will always endeavour to help wherever possible, and if we are able to re-sell your booking, we will then transfer your deposit or balance payment (minus a £25 admin fee), relative to the amount received for the re-sale, to another date for you. Please remember that a re-sale isn’t always guaranteed and we are not always able to re-arrange reservations.
We strongly advise that you take out travel insurance or a holiday cancellation policy to cover the risk of having to cancel your holiday. We do not provide this service ourselves but there are lots of competitively priced policies available.
What payment methods do you take?
We accept payment by debit or credit card (Visa and Mastercard only) over the telephone or in person. Alternatively, you can pay by direct bank transfer and we will be happy to supply our bank details during the booking process.
Where are Lakes Lodges located?
We are based in Hawkshead, just 4 miles from Ambleside, in the heart of the English Lake District. We have 2 locations both within ½ mile from the picturesque village centre, with 4 Lakeland pubs, tearooms and local shops.
The Croft is our village location 1-2 minutes walk from the centre and Esthwaite View is our Lake View site with fantastic countryside and lake views, 10-15 minutes walk to the village centre.
All of the lodges which have ‘Croft’ in the name e.g. Ash Croft, are located at The Croft site and all of the lodges which don’t have Croft in the name e.g. Mistletoe, are at Esthwaite View.
Can I bring my dog?
We have certain lodges that welcome dogs. Some lodges accept one dog, and some two dogs, maximum. Details of our dog-friendly lodges can be seen on our website, or please call for more information. Please kindly note that there is a £40 charge per dog, per stay. None of our properties accepts cats or other animals.
Dog owners are asked to keep their dogs on a lead at all times and clean up after them. For the comfort of future guests and at the request of the lodge owners they are not allowed in any bedroom or on furniture, or to be left unattended at the property.
Are beds made up and towels provided?
Our prices include all bed linen, hand and bath towels, and tea towels in the kitchen. In lodges with hot tubs, we also provide spa towels and robes for use during your stay and complimentary slippers in all lodges.
Is there internet access at the lodges?
Yes, every lodge has complimentary Wi-Fi.
Is there car parking?
Yes, each lodge has allocated parking next to the property, for two cars. If you require additional parking please contact us.
Are the lodges suitable for less mobile or disabled guests?
We have a one-bedroom lodge, Ivy Croft, which sleeps 2 people, with a ramp to the front door instead of steps. All other lodges have at least three or four steps to the door and then everything is on one level. The lodges are open plan in the living areas and all have a ‘walk-in’ style shower in the en-suite bathroom.
Which lodges would you recommend for a romantic stay or honeymoon?
All our one-bedroom lodges are delightful for a romantic stay. They are beautifully furnished, with little extra touches and have a covered private hot tub. For an extra special stay, our deluxe one-bedroom lodges are fabulous, they are more spacious, even more, luxurious and in the most private locations with the finest views. Our honeymoon guests often return year after year for anniversaries.
What do I need to bring with me?
All lodges are self-catering and have fully equipped kitchens with everything you should need and a few little extras too. If you have anything in particular you require, please contact Reception before your arrival. You should only need to bring your clothes, walking boots and groceries.
Towels and bed linen are all provided as well as a starter set of toilet rolls, bin liners, dishwasher tablets, washing up liquid and dishcloths.
Are there barbeques provided?
We do not provide barbeques in any of the lodges. If you wish to bring your own, we ask that you do not use them on the wooden decking area at any time. Suitable, grassy areas surround every lodge and we can happily provide stone blocks, should these be required.
What type of heating is there?
All lodges are double glazed with full gas central heating and are very warm and comfortable. For extra cosy nights in, every lodge has a log burning stove. You will arrive at the fire laid ready to light and a basket of logs provided. Additional logs can be purchased locally. Please note that logs only are to be burnt, no solid fuel or eco logs to be used at any time.
Does every lodge have a hot tub?
Out of our 30 lodges, 28 have their own hot tubs. These are emptied, cleaned and hot refilled for every guest arrival and are maintained by the owners every day.
Do you provide cots and high chairs?
We can supply complimentary travel cots and high chair on request. We ask that you bring your own bed linen for the travel cot.
What time is check-in and check-out?
All lodges are available from 3pm on the day of arrival. Departure is 9.30am and at the latest by 10am. If your arrival time is going to be after 6pm, we kindly ask that you let us know in advance as our Reception will be closed and we shall then arrange for the key to be left for you.
What are the lodge changeover days?
Most of our lodges have a choice of either Monday or Friday for your arrival day. We have some lodges which are a Saturday arrival day, for 7 or 14 night stays.
Do you offer short breaks?
We are able to offer short breaks of Monday to Friday (4 nights) and Friday to Monday (3 nights) in a number of our lodges. Our minimum stay is 3 nights, however, we have a number of guests who are only able to stay for 2 nights but enjoy a leisurely and late check-out on their last day.
Do you offer one night stays?
Our minimum night stay is for 3 nights. However, we do offer one night stays in our fabulous Hawkshead Suites which are luxurious boutique accommodation for 2 guests. For more details please see our Hawkshead Suites website at www.hawksheadsuites.co.uk.
Are all lodges non-smoking?
Yes. All of our lodges are strictly no smoking, as well as e-cigarettes and alike, and includes any outside areas where smoke may travel into the property, or affect other guests on site.
Is there an emergency contact to call during my stay?
We provide an emergency telephone number in the Welcome Details which we send to you, once your booking has been confirmed. There is also an emergency phone number in the in-lodge arrival pack.
What happens if I have left something behind?
Lakes Lodges will endeavour to return all lost property on request and at your own cost, which must be paid before posting. Please note that we cannot accept any liability for any property left in a lodge.
Can additional guests stay?
You are welcome to bring additional guests provided that this does not exceed the maximum occupancy of the lodge. Occupancy is two people per bedroom. Any changes must be notified and accepted by Lakes Lodges prior to your arrival to ensure the relevant bed linen and towels are provided. Please note, for insurance purposes, all lodges have very strict limitations on the maximum number of guests and over-occupancy will result in guests being asked to vacate the property.
Can I place a shopping order to be delivered?
Yes you can arrange for a shopping order to be delivered straight to your lodge and kindly ask for a time to be arranged after 3pm when you will be at the lodge to collect.
Unfortunately due to the Covid-19 policies in place we are no longer able to collect shopping deliveries for you.
Do I need to clean the lodge on departure?
We ask you to respect the lodge owners property. You should ensure that the lodge is left in the same condition as when you arrived. This includes disposing of any rubbish correctly, not leaving any washing up and reporting any damage or breakages you may have had. In extreme circumstances, a housekeeping fee will be applied.
Do you take group bookings?
No. This is a quiet and peaceful location and we ask you to respect other guests wishes. For this reason, the lodges are not suitable for hen or stag parties, or other group celebrations. If you are a group, please clearly state the nature of your stay at the time of booking to confirm that this is possible. Failure to advise Lakes Lodges may result in cancellation of your booking and/or being asked to vacate the property on arrival.
How many lodges are there?
We currently have 30 lodges across two locations, with a selection of one, two and three bedrooms.